Below is a short questionnaire that will enable you to assess how mature your app is and find out if it is ready to begin a certification process.
To make your task easier, we have divided the questionnaire into 5 blocks with a total of 31 questions.
Remember to complete all the questions and answer accurately.
When you finish the self-assessment you will receive guidance and know how prepared your app is to undergo app certification by the TIC Salut Social Foundation.
Take the quiz
USABILITY
Are the main elements (text, images, buttons, etc.) identifiable, easy to use and are they arranged respecting margins and distances? Are the elements scaled and adapted to any device?
Is the text source intelligible and easy to read?
EXAMPLE
That allows the introduction of Arabic or Cyrillic characters in the registration of proper names.
In the field of text input, are all international characters accepted?
Is the registration process and access to the service quick and easy?
Is the navigation intuitive, are the icons comprehensible and is the operation clear and well structured?
Do the App's functionalities (GPS, sensors, wearables, Glucometers, etc.) work correctly, do they load quickly and are they adapted to the App's audience?
TIP
If the App allows the collection of data by means of a quantifying bracelet, it is essential that this is paired easily with the App, that it does so continuously and with a reliable transmission of the data.
Have warnings been considered for the user, in cases of serious error (closing the App) or to confirm destructive orders (deletion of data)?
TECHNOLOGICAL AREA
Is it stable, doesn't stop deliberately, doesn't crash, and supports context changes?
All buttons have the same shape or appearance.
Images do not overlap and are well-sized in different screen resolutions.
Does it install and uninstall properly?
Does it inform about the registration of the data used for its operation?
EXAMPLE
It complies with everything related to the information that must be offered to the citizen about the collection of their data, which is included in the RGPD
Is it stable, doesn't stop deliberately, doesn't crash, and supports context changes?
EXAMPLE
It allows a smooth change from one application to another. It also allows you to receive a call and return to the point where you were. For example, if a form was being filled out, the data that had already been entered should not be deleted.
Does it make reasonable use of network resources and warn in the case of poor connection quality?
Does it report and request the necessary permissions to access the different services on the device?
Do you have password/password recovery service?
Check for incorrect data entry?
EXAMPLE
It performs an automatic check on data entry and alerts the user to correct it. Example: Checks the validity of an ID, applies ranges of veracity in the introduction of body temperature or blood glucose, ...
ACCESSIBILITY
Have they taken into account aspects such as the appropriate contrast and the compatibility of the App with the tools that make the contents accessible to people with functional diversity? (Voice over, amplifiers...)
AREA OF SECURITY AND PRIVACY
Are the data collected essential for the operation of the App? Is the user informed that they are collected, for what purpose and who will have access?
Does the App have a record of data processing activities?
EXAMPLE
Those responsible and in charge of the treatment must keep a record of the treatment activities they carry out. This register must contain, with respect to each activity, the information established in article 30 of the RGPD. This information includes issues such as the following:
· Name and contact details of the person in charge and, where appropriate, of the co-person in charge, as well as of the data protection delegate, if any.
· Purposes of the treatment.
· Description of categories of interested parties and categories of personal data processed.
· International data transfers.
· When possible, the deadlines for deleting the data.
· Where possible, a general description of the technical and organizational security measures.
Does the App have a risk analysis?
Complies with the relevant security measures, in terms of data protection (Reduce, Encrypt, Guarantee, Restore and Evaluate)
Does it have an impact assessment on the rights and freedoms of citizens?
Passwords are not displayed directly and if they are saved on the device, are they encrypted?
Are communication channels encrypted when dealing with health data?
Are authentication mechanisms a standard? (Basic, OAuth, OpenId, etc.)
Are valid encryption certificates used by a recognized organization?
FUNCTIONAL SCOPE
Is the title or description of the App clear and does it define the target audience?
Are the features of utility and/or benefits for the user incorporated in the App well specified, and within their reach?
EXAMPLE
During the installation process, the benefits and/or usefulness of the App are specified. It can also be incorporated in the information section.
Are the owners of the App and the sources of funding, promotion or sponsorship clearly stated?
Are those responsible for the App and the authors of the content specified?
EXAMPLE
The person responsible for the App is the Hospital Center (...) and the authors of the content are Nurse Alba (...) and clinical psychologist Joana (...)
Are the sources of information based on scientific evidence used to develop the content indicated and when are they updated?
EXAMPLE
At the end of the provided content, the source would be incorporated:
Venkatesh, A., & Edirappuli, S. (2020). Social distancing in covid-19: what are the mental health implications?. Bmj, 369.
Is the user informed of the risks involved in using the App?
EXAMPLE
During the installation process, the risks involved in using the App are specified.
It can also be incorporated in the information section.
Are help and contact mechanisms available to the user?
Don’t be discouraged, this is a tool that will allow you to improve your App. All you have to do is review those points you haven’t achieved and think how you could incorporate them into your App, then you can do the self-assessment again to check your improvement.
As a guide to guide you in the development of a health App, you can consult the “Guide to the development of mobile applications in health” and also consult the entire list of certification criteria that will help you improve your application .
This is the first step, you have just started to identify the aspects of improving your App. We recommend that you improve the negative aspects and carry out this self-assessment again before considering starting the procedures to certify your App.
As a guide to guide you in the development of a health App, you can consult the “Guide to the development of mobile applications in health” and also consult the entire list of certification criteria that will help you improve your application .
Congratulations, your App is well designed, with a little work you can start the process that will certify that your application is safe, accessible and functional.
Remember! Review your answers against the certification criteria to finish working on what is left for you to start the process with a high degree of compliance.
Congratulations, your App has a very good compliance with certification criteria. It’s a good time to consider starting the TIC Salut Social Foundation certification process.
Remember! First consult the entire list of criteria that are evaluated so that you can start the process well prepared.
Check Results
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