Badalona Serveis Assistencials (BSA) has been recognised as world leader in the way it uses, in other words the integration of the Primary Care, specialised and social and health services. HIMSS Analytics Continuity of Care Maturity Model (CCMM) is a model that seeks convergence between interoperability, exchange of information, care coordination, patient engagement and data analysis to manage the health of the population.
CCMM reports the maturity of the care system in eight stages (from Stage 0 – “low maturity”- to Stage 7 “high maturity”). BSA has been recognised with Stage 4, so it has achieved the highest stage yet achieved by a healthcare and social organisation in the analyses of HIMSS Analytics. The HIMSS CCMM model backs the role of information technology, clinical and governmental professionals. BSA achieved the highest score in the governmental area.
Jordi Piera, Director of Innovation, Research and Information Technologies of BSA, explained, “The alignment of the political leaders with the service providers was key in achieving this innovative Continuity of Care Model. With the CCMM assessment, we could see the level of our integration between the different areas of care. An analysis of the results allowed us to establish the path to future improvements.”
BSA manages ten centres: Hospital Municipal de Badalona, Centre Sociosanitari El Carme, different primary care centres and a sexual and reproductive health care unit. It involves a total of more than 1,200 professionals who work as a team to attend the area’s more than 425,000 citizens.
The benefits of recovering from a fracture at home
One example of the success of this model is the Early Release Program in femur fractures. Once operated, the patient spends a large part of his or her recovery at home instead of at a social healthcare centre. The patient is given the support of hospital professionals, rehabilitators and social workers. The program has reduced the recovery period from 9 to 6.2 weeks, which means considerable savings for the system and better quality of life for the patient. “It has been shown that patients recover better in their social and family surroundings”, explained Jordi Piera.
John Rayner, Regional Manager of HIMSS Analytics, believes that “The governmental professionals lead the BSA strategy. They have a view of the future and anticipate the organisation’s needs and evolution. BSA [Rayner goes on] has shown it is at the forefront of the other European health regions in Continuity of Care. Patients have online access to their personal health record (through the ‘Cat@Salut La Meva Salut’ system implemented throughout Catalonia by the Health Department) to look up medical information such as diagnoses, results of tests and medical prescriptions, and also social information. BSA is an example and it is an honour for us to announce these innovative results.”
BSA’s goal is now to improve its model and go higher than Stage 4. To do so, it will need some technological improvements and others in patient engagement. Jordi Piera presented the BSA Continuity of Care model on 28 March at the HIMSS congress in Liege, Belgium.
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